The Pristine Skin - Creating Great Experiences!

When you shop with us, we guarantee a shopping experience that exudes vibrancy and excellence! We ensure your order is expertly packaged and delivered with utmost care. Nevertheless, we understand that unforeseen situations may occur, leaving you dissatisfied with your purchase. Worry not! Our dedicated team of problem-solvers is readily available to assist you in an efficient and straightforward replacement process. Your satisfaction is our top priority, and we're here to make your shopping journey a seamless and delightful one. With us, you can rest assured that your needs are met with a friendly touch.

Cancellation Policy Explained: How Does it Work?

  • You have the option to cancel your order either before it is dispatched or within 3 hours of placing the order, whichever comes first.
  • Additionally, partial cancellations or canceling individual items from the order after it has been placed is NOT permitted. To initiate a cancellation, kindly write to us at customercare@mypristinecare.com and submit your request.
  • For prepaid orders that are canceled within three hours of placing the order on the website, a full refund shall be initiated. The refund process will take approximately 24-48 business hours, only after the cancellation request has been duly processed by our team.
  • Please note that we cannot accommodate order cancellations after delivery due to hygiene reasons.

Kreative Beauty reserves the right to refuse the transaction or delay the refund process by 3-6 months for users with a prior history of questionable charges such as cancellation of bulk orders/ orders and such cancellation has occurred more than once.

Damaged Products Delivered? Here's What to Do

  • In case of damaged products, in order to request a replacement or refund, you are required to report the issue with 2 days or 48 hours of product delivery.
  • After a thorough verification of the damaged product(s) by our team, you would be eligible to receive a full refund or a replacement.

Received a Wrong or Incomplete Order? Steps to Resolve

  • Don't fret over wrong or missing products! If you report the issue within 2 days / 48 hours from the delivery date, we'll promptly replace them for you.
  • For any wrong or incomplete orders, an unboxing video is recommended.

Dealing with Ineffective Products: What to Do?

If you feel any specific Hyphen product is ineffective, kindly contact us within 7 days ofconsistentproduct usage. Our product advisors will reach out to you to gain a better understanding of the issue and offer further instructions. In genuine cases, we are pleased to offer a coupon code equivalent to the value of the product, which can be redeemed during your next purchase.

Adverse Effects from Products: What You Need To Know?

While Hyphen products prioritize safety, we recommend a Patch Test for sensitive skin or allergies before full application. If adverse reactions occur, discontinue use and promptly contact our customer care. Please adhere to product usage instructions to minimize any potential risks.

* We do not offer any Dermat Treatments
* We do not offer monetary Compensation
* No Product Returns Policy, Especially for Used or Open Sealed Products